“The single biggest problem with communication is the illusion that it has taken place.”
― George Bernard Shaw
There is no such thing as too much communication. Pro actively report and promptly respond. Hiding a problem only creates another, be upfront in discussing issues with the client
Don't find fault, find a remedy.
Always be solution oriented. While stating a problem, be ready with possible solutions to it as well. Do not see a problem as a hurdle but a stepping stone to client satisfaction
"Quality is not an act, it is a habit."
Be passionate for quality and deliver excellence by standardizing processes. Respect timelines.
“Accept business only at a price permitting thoroughness. Then do a thorough job, regardless of cost to us.” - Arthur C. Nielsen
Maintain the highest standards of work ethics and deliver to the client exactly what she seeks at a price which justifies the efforts. The pricing should invariably be activity and effort based, without compromising on the delivery excellence.
Confidentiality is a virtue of the loyal, as loyalty is the virtue of faithfulness.
Edwin Louis Cole
If you have been trusted with confidential information it’s your duty to see that the information passes on only to the intended recipient. Take that extra step of precaution to ensure that no information is divulged without consent.
“If you want something new, you have to stop doing something old”
― Peter F. Drucker
Be updated with the new way of doing things. Adopt new technologies and methods which get more value to the client.